starting point for fulfilling your company's telephony needs is
choosing the right phone system.
And now is a good time, as there's never been a wider choice of
systems and advanced features available to businesses. Phone systems
- also known as switches or PBXs - now offer a far wider range
of useful features at a lower cost than ever before.
with a little knowledge, it's easy to make the right choices for
The majority of phone system purchases in the Spain are made from
specialist telecoms dealers. The dealer should take the time to
work with you to ensure you get the functions to match your needs,
all in plain English. So make sure you're happy with the dealer
you use, and that they are authorised by the manufacturer they
are recommending. Customer testimonials, personal recommendations,
are good methods of tracking down a good dealer.
is authorised dealer of Samsung Spain
The vast majority of telephone systems available today are digital
systems - in effect, they're computers for routing calls that
are designed to work with digital phone lines (see page 8 on ISDN).
Digital systems offer more features, more cost-effectively. Analogue
systems are still available, but do less and have less ability
to grow and adapt to your needs. If you have very limited telephony
requirements, an analogue system may be the right choice but for
most businesses digital systems offer far more flexibility and
type of System?
Until a few years ago, telephone systems came in two main types:
key systems, used by smaller businesses; and PBXs (private branch
exchanges) used by larger companies. A PBX has an operator routing
calls to ordinary desktop phones using a specialised operator
console. A keysystem uses more sophisticated handsets, called
featurephones or keyphones, on each desk, which give individual
users more control over calls.
these old distinctions have become blurred, as modern 'hybrid'
digital phone systems, such as the Samsung iDCS and OS range,
can be configured to work as either or both, with a range of handsets
to match users' specific needs. A hybrid system gives the flexibility
and freedom to manage change and accommodate growth in your company.
do I need to know ?
In addition to deciding on system hardware there are also a few
points you should think about early on in the process, such as:
The system should allow you to set several call routing options.
Even if you have a receptionist, they won't always be available,
so you need to plan the path through your company that calls take.
inward system access (DISA) allows callers, who know who they
want to speak to, to dial extensions directly without tying up
the operator. In conjunction with DISA, trunk-to-trunk transfer
enables the user to transfer a call to another number, such as
a colleague in another department, without the caller having to
redial, even when that colleague is located in another office
or is only available on their mobile phone.
should also be able to programme the system to direct calls to
different extensions, including automated attendant and voicemail
systems, dependent upon the time of day, to ensure that calls
can be handled during busy periods, or outside office hours.
Most systems feature least-cost routing (LCR), which lets you
take advantage of independent telecoms companies to save your
business money on everyday call costs. LCR automatically chooses
the most cost-efficient telecoms company or route for calls, depending
on the time of day and type of call. Call-barring facilities that
restrict access to numbers, such as international or premium-rate
calls, also help to reduce phone abuse.
plain or fancy?
Being able to attach sophisticated handsets with integral displays
and ordinary handsets helps to put more sophisticated call functions
at the disposal of those who need them. Functions, such as programmable
keys and speed dialling, help make everyday phone use easier,
while easy indication of calls on hold, busy external lines and
internal extensions help to give users a quick overview of the
phone system's status.