got Voice mail
Voice mail, and its associated applications including auto attendant
and fax services are key tools in improving the image your business
presents to callers.
They help to overcome typical telephony problems encountered by
callers such as waiting to be answered by an operator; having
to go through the operator even though they know the extension
of the person they need; having to call back because a party is
engaged or away from his desk; or wanting to contact somebody
outside normal office hours.
look briefly at what voice mail and auto attendant are, and the
specific benefits that each delivers.
Voice mail varies in its degree of sophistication and in the facilities
it offers end users. At its basic level it's similar to an answering
machine as it allows callers to leave messages for staff in individual
mailboxes. Members of staff are not interrupted to take messages
for their colleagues, and they can retrieve them at the most convenient
time, without interrupting more important tasks.More sophisticated
systems give more advanced message management features, such as
allowing users to retrieve messages remotely.
key question to consider when purchasing a voice mail system is
how many mailboxes will your company need? Other considerations
include the number of hours of message storage required, the personal
greeting length, message retention, extension numbering, and whether
security features are needed. Any good telecoms dealer should
be able to guide you through these points.
Automated attendant (also widely known as auto attendant) acts
as an extra operator, so customers do not have to wait for their
calls to be answered. Callers are asked to dial the extension
number they require or are provided with a number of options (e.g.
'1' for sales, '2' for customer service). They can also, if necessary,
still be passed through to a human operator.
mail and auto attendant also enable automated transaction processing,
whereby callers place orders orrequest services via the voice
processing system, which can be retrieved and actioned at a later
date. Systems such as Samsung's DCS even feature basic auto attendant
functions as standard, so make sure you check with your dealer
what functions are available on the phone system you choose, before
deploying additional equipment.
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